Redesigning Paycom’s Employee Mobile App for Faster Clock-ins and Accurate Scheduling
Paycom, a leader in automating the employee lifecycle, challenged me to design a mobile experience that empowers employees to view their schedules, track work hours, and clock in/out seamlessly. The goal was to make time-tracking fast, intuitive, and error-free, ensuring employees start their shifts without friction.
Context
My Contribution
End to End UX Research + Product Design
Team
1 Product Designer(Me) & Product Manager
Tools
Figma, ChatGPT, Google Workspace
Duration
Nov 2024 - Apr 2025
Project Type
Spec Project
Impact
Employees were struggling to view their schedules and clock in/out efficiently. Confusing interfaces and slow time-tracking tools led to frequent errors, missed clock-ins, and payment discrepancies, causing frustration for both employees and HR teams.
Problem Space
Solution highlights
Simplified mobile experience that made it effortless for employees to view their schedules, track work hours, and clock in or out with confidence. Key shift details were surfaced up front, while visual time-tracking tools like pie charts and weekly calendars gave users a clear overview of their hours.
Research Summary
USER INTERVIEWS + SURVEYS
Understanding the Problem
To deeply understand user pain points and preferences, I conducted research using a multi-faceted approach of user interviews and surveys.
COMPETITIVE ANALYSIS
Getting a wider Perspective
I observed and analyzed competing platforms like Square Team, Quickbooks TIme, and Zoho People to uncover opportunities.
Moodboard I have created on Figjam.
CHOOSING UX METRICS
Setting vision and goals
I used Google’s HEART Framework to map goals to measurable signals of success, aligning them with metrics to track progress:
Ideation
LOW-FI WIREFRAMES
Brainstorming different ideas
The intial Ideation Phase allowed for exploration of potential solutions visually, translating user insights into tangible design ideas.
Low-fidelity wireframes showing Work hours dashboard on Freeform.
I selected green as the primary color to align seamlessly with Paycom's brand identity. Additionally, I incorporated Material Design’s icons, typography, and UI components to ensure a cohesive, modern, and familiar user experience.
Creating a Design System
Design Outcome
I selected green as the primary color to align seamlessly with Paycom's brand identity. Additionally, I incorporated Material Design’s icons, typography, and UI components to ensure a cohesive, modern, and familiar user experience.
What I Learned
✅ Users responded positively to visual feedback like confirmation dialogs and charts, which gave them a sense of control and clarity.
⚡️ When it comes to repetitive actions like clocking in/out, users prioritize speed and ease over advanced customization.
Areas of Improvement
🌍 Our initial research group was limited. Including a more diverse range of roles, shift types, and tech skill levels would help uncover broader challenges.
🛠 Some flows lacked strong error handling—users needed clearer ways to recover from accidental actions like early clock-outs or missed shifts.
Future Directions
⏰ Introduce smart shift notifications to nudge users to clock in on time and reduce missed punches.
📍 Explore using biometrics or location triggers to simplify the clock-in/out process and reduce manual steps.
🌐 Add multilingual support to ensure the app is intuitive and accessible for a wider range of employees.